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Billing Policies
Keep Your Account In Good Standing
Avoid account restrictions and late payment fees by paying the Minimum Payment Due by 5:00 p.m. on the U-Bill due date.
Billing Policies Information
Student Billing Agreement
Collections
University Billing & Loan Collections (UBLC) is responsible for collecting delinquent U-Bill balances of former students, current and former faculty and staff as well as the general public. If you are unable to pay your past due balance in full at one time, please contact UBLC to explore payment arrangement options to avoid continued collection activity.
UBLC Hours: Weekdays 8:00 a.m. to 4:30 p.m.
Phone: (319) 335-0071 or Toll-Free (800) 943-4557
E-Mail: ubill-collect@uiowa.edu
Accounts may be referred to the Iowa Department of Revenue under the State Setoff Program. Registration and charging privileges are restricted until the past due balance is paid in full.
Additional information for accounts in collections
Restrictions
Billing Rights Summary
In Case of Error or Inquiries About Your Bill
Send your inquiry in writing so that the University receives it within 60 days of the billing statement date. Your written inquiry must include:
- Your name and University ID number
- A description of the error and why you believe it is an error, or if you need more information, a description of the item you are unsure about
- The dollar amount of the suspected error
You remain obligated to pay the items of your bill not in dispute, but you do not have to pay any amount in dispute during the time the University is resolving the dispute.
- During the same time, the University may not take any action to collect disputed amounts or report disputed amounts as past due.
- If you have a problem with property or services purchased with a credit card, you may have the right not to pay the remaining amount due on them if you first try in good faith to return them or give the University a chance to correct the problem.
- This is a summary of your rights, a full statement of your rights and the University's responsibilities under the Federal Fair Credit Billing Act will be sent to you both upon request and in response to a billing error notice.