Internal Collections

Internal collection efforts commence when an account has received three billing statements and charges remain unpaid. A past due letter is mailed to account holders informing them of the past due balance, explaining the consequences that could result due to non-payment and offering payment plan assistance. Upon receipt of this letter, please contact the University at 319-335-0071 or 800-943-4557 to discuss payment options if unable to pay in full.  

Failure to resolve your past due balance by paying in full or establishing and maintaining an approved repayment plan will result in continued collection activity.

Accounts remain eligible for the Iowa Department of Revenue State Setoff Program until balance is paid in full. Registration and charging privileges are restricted until the past due balance is paid in full. 

External Collections

If the past due account holder cannot be contacted and/or a satisfactory payment plan arranged, the account is then referred to a third-party collection agency to pursue collection efforts on behalf of the University. Accounts placed with a third-party collection agency may be reported to the credit bureaus as allowed by the Fair Credit Reporting Act (FCRA).  Once an account is referred to a third-party collection agency you will no longer receive billing statements from the University.  Account holders who wish to pay their debt should contact the third-party collection agency directly in order to make payment arrangements.

If you are contacted by a collection agency other than any of the four agencies listed above, your debt may be related to the University of Iowa Hospitals and Clinics.  Please contact Patient Billing Services at 319-384-2196 or 866-393-4605 to see if you have a balance owed on a hospital billing account.